 Some
of our recent projects including intranet, extranet and web enablement.
Customer Relationship Management
Modern call centers need to be fast, responsive, easy to
tailor and highly distributed. SitePlan and Phase 2 Software
designed and implemented a state-of-the-art multi-lingual system
for a large European bank. This call center solution and web-based
home banking use Internet technology to put the institution far
ahead of its competitors in modern customer relationship management.

Sales Force Automation
The Internet is the perfect medium for enabling a large field
sales force. SitePlan built and deployed a global selling tool for
over 600 users in just six months. The system supports the sales
effort from prospect to close and provides complex management
forecasting.

Intranet Design
Designed and championed an international software firm's corporate-wide Intranet. It
now includes organizational and employee information as well as document management and
numerous on-line business systems. It connects employees in the head office and dozens of
domestic and foreign sites.

Extranet Design
Working closely with the client, we developed technology to gather and publish
information from a worldwide base of strategic partners. Information is collected
from around the globe, proofed, edited and approved -- all over the Internet. It is then
translated into 8 languages for final publishing on the worldwide web.
Recognized in the July, 1998 issue of CIO WebBusiness as an outstanding extranet.

Application Enablement
SitePlan created a web interface to a corporation's pre-existing accounting
system. It enables managers to access and update sensitive financial data from
anywhere in the world using firewall and smartcard technology.

Customer Support
Web-based customer support is the most responsive and cost-effective
method for servicing a worldwide client base. SitePlan implemented a
cutting-edge solution to service three call centers in the US,
Europe and Australia. It enables users and support representatives
to access and update critical information 24 hours a day.

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